Return and Refund Policy for Enakeye

Effective Date: 21-10-2024

We at Enakeye want you to be fully satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.

Returns:

• You have 14 days from the date of delivery to return an item.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
• Custom or prescription eyewear cannot be returned unless they arrive damaged or defective.

How to Initiate a Return:

• To initiate a return, contact us at info@enakeye.com with your order details and reason for the return.
• We will provide you with return instructions and a return shipping label if applicable.

Refunds:

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
• Please note that shipping costs are non-refundable.

Exchanges:

If you would like to exchange your product for another item, please initiate the return process and place a new order for the desired product.

Damaged or Defective Products:

If your product arrives damaged or defective, please contact us at info@enakeye.com within 7 days of receiving the item. We will provide a full refund or replacement.

For any questions, please contact us at info@enakeye.com.